Refund policy

At BEONE we are committed to the quality of our products and the satisfaction of our customers. We understand that sometimes you may need to make a return and we are here to help. However, we have a strict return policy to ensure a fair and equitable experience for all our customers. Below are the terms and conditions of our return policy:

Return Period: Customers have a maximum period of 15 days from the delivery date to request a return.

Return Conditions:
Products must be in their original condition (unused, unwashed with all labels and accessories).
The products must be in perfect sales condition, without damage, stains or alterations.
Final sale or liquidation products are not eligible for returns.

Return Process:
To initiate a return, you can contact us at info@beoneshop.com within the established deadline. The customer is responsible for the return shipping costs, unless the product is defective or an error has occurred on the part of BEONE
Returned products will be inspected and evaluated before processing the return.

Approved Returns:
If the return meets all the conditions mentioned above, a refund will be issued to the same payment method used for the purchase.
Customer will receive an email notification once the return has been processed and the refund has been issued.

Refused Returns:
If the returned product does not meet our return conditions, the customer will be informed and offered the option to return the product at their cost.

Defective or Incorrect Products:
If the product received is defective or incorrect, BEONE will assume the return shipping costs and offer an appropriate solution, which may include a refund or replacement.

Changes:
At this time, we do not offer direct exchanges. Customers must follow the returns process and make a new purchase if they want a different product.

We strive to provide high-quality products and excellent customer service. This strict return policy helps us maintain the quality and integrity of our products and services. If you have any questions or need to initiate a return process, you can always contact us at info@beoneshop.com.